Total Quality Management

Offered By: The Academic Council Of uLektz

Certified By:
The Academic Council of uLektz

40 hours of Learning Content

Maximum 1 months.

Learning Path

Linear : Sequential Order

Course Description
Total quality management (TQM) is a philosophy, methodology and system of tools aimed to create and maintain mechanism of organization's continuous improvement. It involves all departments and employees into improvement of processes and products.

Course Objectives 
1. Explain the concepts of Total Quality Management and Total Quality Education.
2. Diagnose problems in the quality improvement process.
3. Apply various quality improvement techniques.
4. Describe and apply the development and nature of quality control charts.
5. Explain each total quality implementation phase then list the steps that are associated with each.

Course Study Materials

Module 1: Introduction

  • 1.1 Need for quality

  • 1.2 Dimensions of manufacturing and service quality

  • 1.3 Contributions of Deming

  • 1.4 Customer focus, Customer orientation and Customer satisfaction

  • Introduction - Assessment

    10 Questions

Module 2: TQM Principles

  • 2.1 Leadership

  • 2.2 Customer focus

  • 2.3 Customer complaints

  • 2.4 Customer retention

  • 2.5 Motivation

  • 2.6 Empowerment

  • 2.7 Team and Teamwork

  • 2.8 Continuous process improvement

  • 2.9 Supplier partnership

  • TQM Principles - Assessment

    10 Questions

Module 3: TQM Tools & Techniques

  • 3.1 The seven traditional tools of quality

  • 3.2 New management tools

  • 3.3 Six-sigma Concepts, methodology

  • 3.4 Bench marking

  • 3.5 FMEA

  • TQM Tools & Techniques - Assessment

    10 Questions

Module 4: TQM Tools & Techniques II

  • 4.1 Quality circles

  • 4.2 Quality Function Deployment (QFD)

  • 4.3 Control Charts

  • 4.4 Taguchi quality loss function

  • 4.5 TPM – Concepts

  • 4.6 Cost of Quality

  • 4.7 Performance measures

  • TQM Tools & Techniques II

    10 Questions

Module 5: Quality Systems

  • 5.1 Need for ISO 9000

  • 5.2 ISO 9000-2000 Quality System

  • 5.3 Elements

  • 5.4 Quality Auditing

  • 5.5 QS 9000- ISO 14000 – Concepts

  • 5.6 Case studies of TQM implementation in manufacturing and service sectors including IT

  • 5.7 Summary of Key Differences Between Services and Products

  • 5.8 Steps for Creating a Total Quality Management System

  • Quality Systems - Assessment

    10 Questions

Final Assessment

  • Final Assessment

    20 Questions


The certificate issued for the Course will have the student's Name, Photograph, Course Title, Certificate number, Date of course completion and the name(s) and logo(s) of the Certifying Bodies. Only the e-certificate will be made available. No Hard copies. The certificates can be e-verifiable at

  • Students are required to take online assessments with eProctoring.
  • Students will be assessed both at the end of each module and at the end of the Course.
  • Students scoring a minimum of 50% in the assessments are considered for Certifications
100% online Course

Access from anywhere, anytime

eProctored Assessments

Authenticated and Verified Assessments

English Language

Easy to understand simplified text & video content


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Registration opens on 04-02-2019


Your registration details are under review. It should take about 1 to 2 working days. Once approved you will be notified by email and then you should be able to access the course.

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Course starts on 06-02-2020


You have completed 6 hours of learning for 12-07-2020. You can continue learning starting 13-07-2020.


This course can only be taken in sequential order.


You have completed the course. You will be notified by email once the certificate is generated.


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